Part I

After completing this course, you will be able to develop effective communication skills that enable you to speak interpersonally and in groups; Increase your ability to create open communication; listen intently, ask key questions, and respond relevantly; Provide clear instructions, suggestions, and explanations orally; Communicate with people of different cultures, particularly in small group (team) settings; Share difficult but diplomatic messages about expectations, performance, and rules.
After completing the course, you will be able to recognize and work with different team styles and with demographic differences; Build more effective work teams by using a model; Manage your teams through the stages of team performance; Determine three specific things you can do at each stage of your team’s development to help them achieve higher levels of performance.
After completing this course, you will be able to describe a manager’s role in staff development; Define the critical elements to coaching for performance; Anticipate and manage generational differences; Conduct effective performance appraisals; Use formal discipline approaches; Apply your coaching and motivational skills on-the-job.

DATE: Feb. 2-4, 2015
LOCATION: Boyne Falls
FACILITY: Boyne Mountain Resort
SESSION FEE: $756 ($252 per course)

Part II

After completing this course, you will be able to focus your writing with specific business objectives; Quickly gain the attention of your audience; Organize and format documents so the main message and supporting details are easily identifiable; Avoid the most common business writing mistakes; Use email effectively by recognizing when to use it and understanding proper email protocol.
After completing the course, you will be able to explain the value of meetings as an organizational and management tool; Use the Prepare, Participate, Review/Resolve process to get the results you need; Determine the roles that are needed to successfully hold meetings for specific, achievable meeting outcomes; Describe how structured activities for meetings can produce predictable and reproducible results; Convert ideas into action items; Begin using the skills a disciplined meeting leader needs (facilitation, group dynamics, and conflict management).
At the beginning of the term you will receive an email from the course instructor that includes the course syllabus, readings, assignments and login instructions (NOTE: you will need access to You will submit assignments electronically and receive feedback directly from the instructor. Reading and assignments are at your own pace, but all work must be completed by the end of the 5 week session.

FORMAT: Independent Study (Online)
TERM: (5 weeks)
SESSION FEE: $440 per course

Part III

After completing this course, you will be able to explain the cycle of change and transition how we move through it; Develop strategies for accepting, dealing with, and encouraging changes in your cooperative; Help people launch the new beginning by articulating, modeling, and rewarding new attitudes and behaviors needed to make the change work; Prepare to keep reiterating the “4 P’s” of transition communications (purpose, picture, plan, part).
After completing this course, you will be able to describe the components of an operating statement; Describe the primary categories on a balance sheet; Explain the difference in operating and non-operating margins; Calculate common key financial ratios; Identify how departmental operations impact the cooperative’s financial outcomes; Differentiate between capitalized and expensed items; Explain how margins, capital credits, and plant growth affect members’ equity; Understand how benefits, overheads, aid-to-construction, plant additions, and work orders are accounted for on the financial statements..

DATE: Oct. 5-6, 2015
LOCATION: Boyne Falls
FACILITY: Boyne Mountain Resort
ESTIMATED FEE: $880 ($440 per course)