ACSI Scores Show Electric Co-ops Are Tops in Consumer Satisfaction
The 2014 American Customer Satisfaction Index (ACSI) survey released in May shows that members belonging to electric co-ops are more satisfied with their utility than consumers served by either investor-owned (IOU) or municipal utilities. Touchstone Energy® Cooperatives received an overall customer satisfaction score of 81 - the highest for any electric-only utility. Co-ops not affiliated with Touchstone scored 80. IOUs and municipals received scores [...]