“Safety Management and Human Performance Principles” is the fourth course in a 6-part series being completed over a 3-year period. Each participant has committed to the full 6-course series.


This fourth course in the Utility Safety Basics for Supervisors series is designed to provide supervisors with a general understanding of Human Performance. Why do serious events occur when employees are trained and know their job? This course will provide details along with tools and improvement strategies for event reduction. Topics covered include:

  • What is “human performance” in today’s electric utility?
  • How events occur: human error, organizational weaknesses and individual mistakes
  • Why employees take unnecessary risks
  • How events impact operational performance
  • Effective safety coach vs. safety cop
  • Motivating employees to work safely (even when no one is watching)
  • Establishing barriers and safeguards to mitigate the effects of human errors
  • Human performance improvement strategies


pamOur instructor, Pam Tompkins, is president and CEO of SET Solutions, LLC. Pam has worked in the electric utility industry for over 33 years, including 13 years as a leading industry consultant. She is a Certified Safety Professional (CSP), Certified Utility Safety Professional (CUSP), a Certified Utility Safety Administrator (CUSA) and an authorized OTI (OSHA Training Institute) instructor. Pam is a frequent speaker throughout the U.S. and internationally on electrical safety compliance and industry “best practices,” and is a regular contributor for iP (Incident Prevention) magazine.

[tagline_box link=”https://www.eventbrite.com/e/supervisor-incident-investigation-training-boyne-falls-tickets-15274678976″ button=”Register” title=”Nov. 2-3″ description=”Boyne Mountain Resort, Boyne Falls”][/fusion_tagline_box]Call 1-800-462-6963 or click here for accommodations at Boyne Mountain Resort. Ask for Michigan Electric Cooperative Association rate ($129/night +tax). Reservations must be made by Sept. 30, 2015.

[tagline_box link=”https://www.eventbrite.com/e/supervisor-incident-investigation-training-big-rapids-tickets-15275020999″ button=”Register” title=”Nov. 4-5″ description=”Holiday Inn & Conference Center, Big Rapids”][/fusion_tagline_box]Call 1-231-796-4400 for accommodations at Holiday Inn Big Rapids. Ask for Michigan Electric Cooperative Association rate ($92/night +tax). Reservations must be made by Sept. 30, 2015.