Online registration is now open for both the Electric Co-op Foundations and Member Services training sessions this fall!
Member Services Training
About the course
This course focuses on customer communication skills and is designed to help each service provider understand the importance of providing positive “moments of truth” through each and every encounter he or she has with customers. An emphasis will be placed on personal responsibility and accountability for service through professionalism, communicating with tact and diplomacy, the utmost courtesy as well as self-awareness and self-control needed to guide service situations to a most positive conclusion.
Who should attend?
This interactive workshop is designed for any employee, new or long-tenured, who has direct interaction with cooperative member-consumers, especially call center and/or front-office member service representatives.
Electric Co-op Foundations
About the course
By learning about the cooperative principles, values and the economic impact of electric co-ops, participants will deepen their understanding of the cooperative business model and be able to communicate it effectively. This workshop will provide insight on the historical context and ideas that gave rise to the cooperative movement; the evolution of cooperative enterprise; comparative models and practice; and the relevance of the cooperative business model. This highly-interactive course allows participants to see how individual electric co-ops are part of a state, national and international network that seeks to make the world a better place, one community at a time.
Who should attend?
This program is designed for any employee, new or long-tenured, who has not had the opportunity to learn the special nature of the cooperative way of doing business. The interactive workshop format uses videos and exercises to reinforce the co-op principles and applications of the co-op business model in our everyday work.
Both courses are offered on multiple dates in different locations. Visit the MECA website to view the schedule.
If you have questions contact Laurie Millen at Lmillen@meca.coop or 231-779-3393.