Fifty lucky subscribers were the first to be connected to Trustream before the end of 2018, and the new fiber-to-the-home internet service from Great Lakes Energy is already receiving rave reviews. Earlier this month, Bear Creek Organic Farm shared a Facebook post explaining the dramatic impact Trustream has had on their business and in their daily lives:
“IT FINALLY HAPPENED! ON January 10, 2019 we joined the 21st century with high-speed fiber internet from Great Lakes Energy & Truestream.
These internet speed tests are from 6AM today. Until we had Truestream, we used two internet providers because both were inconsistent. We have paid $3000/year for the worst internet of anyone we know for the last 5 years. Now we will pay $800 for some of the fastest internet in the USA.
The numbers don’t lie. Truestream is 40x faster than our HughesNet and 400x faster than our rural Verizon service. And for 75% LESS money with NO contract and unlimited everything.
We could write a book about the ways this internet boondoggle has hampered our business, our daily life, and our essential infrastructure. But we won’t. Rather, this is a story about customer service, surveys, and customer value.
On August 2, 2016, our electric cooperative Great Lakes Energy sent out a ‘quick online survey’ to learn more about their customers’ access to high-speed internet. They were exploring the idea that a power company connecting rural communities to the electric grid might also be able to play a role in connecting these same customers to the high-speed internet the rest of the nation enjoys.
And in a testament to the power of customer surveys (hopefully you answered ours!) the response was staggering. The forgotten rural communities in our great state and nation were lacking access to this basic service. And we had something to say about it!
Fast forward two years. This summer GLE could be seen installing fiber cables on their power lines all around Emmet County. All summer we would wave & thumbs up at the installation crews on roadsides everywhere. And all summer we felt like our prayers had been answered. Somebody listened to their customers. Somebody chose to take on a massive infrastructure challenge head-on. We don’t know how many power companies are also internet providers, but in an era of waning government investment in critical infrastructure- Great Lakes Energy answered the need.
On Wednesday, Cindy from Truestream called our phone. She said “Hi Brian, this is Cindy from Truestream”. Brian replied “Cindy! Why does it sound like I can hear you smiling???” Cindy said “Well Brian, I’ve been excited to make this call to you for a long time.” Brian said “Oh CINDY! This sounds like GOOD NEWS!” And the rest is history.
We know many of our friends are still waiting for Truestream. And Great Lakes Energy knows it too. The road to fast internet has been slow, but GLE has answered the call! If you haven’t signed up for service – do it. Your neighbors are depending on you. Areas with higher interest will receive service sooner. And it will be worth it.
For the first time since Griffin was born, we were able to successfully FaceTime with his grandparents in Florida. No static, no lag, no blurry faces. Just family connecting across time and space the way the internet age originally intended! Now that’s a dream come true!”